Privacy Policy

 Effective Date: 8/16/2025

The Wellness Plug (“TWP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, use our services, or interact with our digital platforms.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information – such as your name, email address, phone number, and billing information when you make a purchase, complete a form, or contact us.
   
• Health-Related Information – only when voluntarily provided by you (for example, through a lab request form or questionnaire). This information is used solely for educational services and is not treated as a medical record.
   
• Technical Information – such as IP address, browser type, device identifiers, and usage data collected through cookies or similar technologies.
   

2. How We Use Your Information

We use your information to:

• Provide, process, and deliver the services you request
   
• Communicate with you about your orders, services, or inquiries
   
• Improve our website, services, and customer experience
   
• Send educational content, promotions, or updates (you may opt out at any time)
   
• Maintain compliance with legal, financial, or security obligations
   

3. Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Service providers that help us operate (e.g., payment processors, lab partners, shipping providers, email platforms)
   
• Legal or regulatory authorities when required to comply with law or protect our rights
   
• Lab partners (such as Rupa Health) only with your explicit authorization to process self-directed lab requests
   

4. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Educational Disclaimer

The Wellness Plug provides educational and self-directed wellness services. Information collected through our forms or services is not medical advice and does not establish a patient-provider relationship. We encourage you to share your lab results and wellness information with your licensed healthcare provider.

6. Your Choices

• You may update, correct, or request deletion of your information by contacting us.
   
• You may opt out of promotional emails by following the “unsubscribe” link in any message.
   
• You can disable cookies through your browser settings, though this may affect site functionality.
   

7. Children’s Privacy

Our services are intended for adults 18 and over. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

The Wellness Plug
Email: hello@thewellnessplug.com
Website: www.thewellnessplug.com